Privacy Policy

Privacy Policy

In an effort to make Gravity Shift IO better for everyone, we collect and use information for

  • Merchants using Gravity Shift IO to fuel their business.
  • Customers who shop at Gravity Shift IO powered eCommerce stores.
  • Suppliers managing their product lines through Gravity Shift IO.
  • Marketplaces that require Gravity Shift IO client to establish a connection.

This Privacy Policy will help you better understand how we collect, us, and share your personal information. If and when we change our privacy policies, we will update this Privacy Policy. Customers will be notified of changes to the Privacy Policy through Gravity Shift IO Admin or by email.

How and Why

Gravity Shift IO uses your information when we need to perform a contractual obligation (for example, when an ecommerce transaction is made and the order needs to be fulfilled by a supplier), or when someone we work with needs your personal information for a business related reason (for example, to provide you with a service). Some activities that would require the use of your personal infomation are:

  • preventing risk and fraud
  • answering questions or providing other types of support
  • providing and improving our products and services
  • providing reporting and analytics
  • testing out features or additional services
  • assisting with marketing, advertising, or other communications

The Gravity Shift IO team will only use your personal information for these activities after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

Know Your Rights

You should be able to access and control your personal information no matter where you live. Depending on how you use Gravity Shift IO, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

If you buy something from a Gravity Shift IO fueled store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant. Alternatively, we can only forward your request to them to allow them to respond. We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Location of Your Data

We are a Canadian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. If you would like more information about where your information might be sent, please contact us.

How We Protect Your Information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

Tracking Technologies

We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place, and an explanation of how you can opt out of certain types of cookies.

Contact Us

f you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at, or at one of the addresses below. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order).

Gravity Shift IO
ATTN: Gravity Shift IO Privacy Team
2015 Main St #2,
Vancouver, BC, Canada
V5T 3C2