Refund Policy

A Fair Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with Gravity Shift IO, for any reason, just contact our support team and we’ll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month of Gravity Shift IO, but you meant to cancel, we’re happy to refund that extra charge.
• If you forgot to cancel Gravity Shift IO a couple months ago, and you haven’t used Gravity Shift IO since then, we’ll give you a full refund for a 2 previous months. No problem.

Examples of partial refunds or credits we’d grant.

• If you forgot to cancel Gravity Shift IO a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
• If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features, projects, or storage space, although you did keep using Gravity Shift IO in general, we’d consider applying a prorated credit towards future months.
• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Examples of no refunds.

• Gravity Shift IO does not refund for the initial setup fee. Setup is considered active when data has successfully transferred from GravityShift.IO to customer platform (ebay, Walmart, Shopify, WooCommmerce, Magento, etc.)
• Gravity Shift IO does not provide refunds for work completed.
• Gravity Shift IO does not provide refunds for the subscription fees past 60 days of usage.

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you.